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Yahoo tops Google in Customer Satisfaction Survey

Yahoo!For the first time, Yahoo! has replaced Google as the No. 1 portal of choice, according to a customer satisfaction survey reported in Computerworld.

Yahoo’s score is up 4% to 79 on the 100-point scale of the annual University of Michigan American Customer Satisfaction Index on e-business Web sites. While Yahoo’s stock among users is rising, Google’s is on the wane, according to the report. Google fell 3.7% to 78, the second time in as many years that its score declined.

The results indicate a battle brewing between the two Internet giants, but the survey’s author says to keep an eye on

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