Do Yelp Reviews Help?
Do Yelp business reviews really help?
We’re all pretty aware that bad reviews online hurt. But do good ones really help? And is the risk of a bad review worth encouraging customers to write reviews?
We’ll try to answer those questions here.
Yelp is perhaps the most prominent online review site, so we’ll be focusing on that here. Understand that most of what follows is generalizable to other review sites as well. Don’t dismiss the value of reviews at Google My Business, Facebook, SuperPages, Merchant Circle, EZlocal and more.
People trust online reviews
The first thing to understand is that, as Search Engine Land has found, 88% of people trust online reviews as much as personal recommendations from family and friends. Positive reviews do drive business your way.
What about bad reviews?

Do good reviews help enough?
Well, that was answered in a recent study at Harvard, which found that a one-star bump in your Yelp reviews yields a big revenue boost. The study was of restaurants, but applies generally to other businesses as well.
And there’s even more good news about Yelp customer reviews.
The benefit of good Yelp business reviews helps small individual businesses but doesn’t make much difference for chains. In the case of restaurants, an improvement in Yelp business reviews helped independent restaurants but made little or no difference to chains like Subway or Applebee’s.
Most small businesses struggle to compete with larger competitors. It’s good to know that Yelp reviews can help level the playing field. Online customer reviews are valuable, but we now have evidence of the impact Yelp reviews, in particular, can have on your small business.
Need help getting positive online reviews from your customers? We have a program to help you do exactly that. Call us to find out how that works.

Do Yelp business reviews really help?

As you probably know, showing up in the Local Pack is like gold for a local business. It’s 
Sites which host reviews include Google, Facebook, Merchant Circle, Yelp, Show Me Local, and many more. The more reviews you have on these sites, and assuming you average 4 stars or better, the more likely you are to show up in Google’s Local Pack.
If you have a local business where you interact on a face-to-face basis with your customers, local SEO is important to you. Even if you don’t have a storefront where people physically come to your location, if your customers are local you need local SEO.
A citation is simply a mention of your company on the web. It can be in local search engines, directories, apps, maps, or other websites that may be recommending you. For purposes of local SEO, the important citations are those that include your NAP.
Large companies and national franchises have an obvious edge in search visibility over your small business. SEO can help overcome their advantages:
Quality is more important than quantity here; sites with a good authority or importance themselves bequeath more value to you via their links. The more important sites are that link to yours, the higher is your Domain Authority or importance on the web.
The term
Having fresh content on your site encourages the search engines to visit more often and helps with your rankings. But beware of people who tell you to change or freshen up the content on your optimized pages. In our experience that’s likely to de-optimize your pages and hurt your rankings.
Google’s been reporting a surge in “near me” type searches, probably at least partly related to the increased use of mobile phones for search. That’s prompted a good bit of their recent Possum algorithm update.
