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September 25, 2018 by Bill Treloar 8 Comments

How to Get Online Reviews

On September 25, 2018 / Google, local search, page content / 8 Comments

How important our online review stars?

How important is it to get online reviews?

  • Research has shown that 9 out of 10 consumers trust online reviews as much as a personal recommendation from family and friends.
  • Not only do consumers read and trust online reviews — they actually help you to rank higher in Google, Yahoo & Bing.
  • And beyond that they can even improve your conversion rate

People use online reviews to pick a business

When searching online, people really do take online reviews into account when deciding which listing to click on. For example, if you were looking for an Indian restaurant in Lake George, NY, this local 3-pack might well convince you to drive ½ hour south to Sarasota Springs. But if that’s too far, it’s an easy choice between the two local restaurants.

Avoid phony reviews

There’s an understandable temptation to sort of start the ball rolling by writing a review for yourself. Or to make up for a mediocre average star rating by creating some 5-star reviews.

Don’t do it.

Here are a few things to avoid – don’t do any of them:

  • Write them yourself.
  • Ask your brother-in-law to write one.
  • Tell a customer what to write or incentivize them. It’s not worth it.
How to get online reviews

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How to get online reviews

I strongly encourage all small businesses to actively get online reviews. They can make all the difference between just getting found on Google and getting chosen.

What are third party reviews?

Third party reviews are reviews on websites other than your own. Reviews on your own website are referred to as first party reviews. I have no clue what second party reviews might be.

Some of the most powerful third-party review sites include Google My Business, Facebook, LinkedIn, and Yelp. You may like our post about whether Yelp reviews really help.

If a potential customer already knows your company name and looks you up by that, you are very likely to show up in the Knowledge Card at the top right of Google’s SERP (Search Engine Results Page). When that happens, your average review stars from Google My Business are clearly displayed.

online review stars in Google search results

Beyond the Knowledge Card, when someone searches for your company name they are also very likely to see your pages on Facebook, Yelp, LinkedIn, MapQuest, vertical directories, and other sites. To the extent that those listings display review stars in the Google SERP, they all work toward establishing your reputation and encouraging people to look at you more closely. Obviously, the more stars that show up on your own Google SERP page, the better you appear to be.

How to get third party reviews

Third party reviews on sites like Yelp can help both your rankings and your conversions.
Ideally, your services are so outstanding that your customers are driven by their delight to want to provide positive reviews for you online. Pragmatically, we must admit that an unsatisfied customer feels more motivated to write a scathing review than a delighted customer is motivated to write a positive review. To counteract that, you will want to make it very easy for those happy customers to write about how wonderful you are. There are a few ways you can ethically increase the likelihood that satisfied customers will review you online.

  • Ask them. If they indicate a willingness to write a review for you, follow-up with an email to them which includes a link directly to your page on the third party site of your choice. In that email, tell them where to find the button or link to click to write a review.
  • Provide links on your website to your pages on third party sites that display reviews. You may increase the likelihood of people clicking to leave you a review with a call to action suggesting that.
  • Include a link in your email signature block.  That way, every email you send to a client includes a link to your page at one or more third-party sites that host online reviews.
  • Write reviews of others yourself. When you write a review for a strategic partner who may refer business to you or to whom you refer business, seeing that review may motivate them to write a review for you in return. The same thing applies to businesses in your networking circle. An honest positive review might make them feel at least slightly obligated to return the favor.

What are first party reviews?

First party reviews are simply reviews that appear on your own website as opposed to anyplace else.  BXB Media wrote a nice comparison of first party and third party reviews. And if you have them coded properly with  schema markup, Google will display your review stars in SERPs.

 A couple of quick warnings are due, though.

  1. You may not apply structured coding reviews you copy onto your website from somewhere else. That violates Google’s terms of service and you will suffer for it.
  2. For reasons only known to Google, reviews on your home page will not be reflected with review stars in Google’s SERPs. Review stars only appear when your internal pages show up in search results.

If you do it properly, however, those review stars showing up on Google can make a big difference in how many potential customers click on your listing, even if you’re not the first one. Here’s an example for one of our clients in a local search for floor tile repair. Which listing would you be likely to click on first?

Customer reviews on your website can greatly increase the number of clicks you get when people search for what you do.How to get first party reviews

I caution that this needs to be “done right”. Potential customers, and Google itself, are aware that you control your website and may be suspicious that the reviews displayed there are somewhat less than honest. So the first rule is to heed the two warnings in the paragraph above. Google explains that:

Google may display information from aggregate ratings markup in the Google Knowledge Cards. The following guidelines apply to review snippets in knowledge cards for local businesses:

  • Ratings must be sourced directly from users.
  • Don’t rely on human editors to create, curate or compile ratings information for local businesses. These types of reviews are critic reviews.
  • Sites must collect ratings information directly from users and not from other sites

The last item above means you can’t just take testimonials customers have sent to you and enter them onto your website yourself and apply structured coding to them. They really need to be gathered directly from your customer and entered on your web pages automatically. That’s to prevent you from cherry-picking only good reviews to display on your site.

The tool we prefer here at Rank Magic is Yext Reviews. As part of their location platform subscription program, they provide an automated review gathering form and a widget on your website. You can direct customers to the form and the reviews they enter will be automatically displayed on whichever pages of your site you have placed the widget on.

An added advantage of the Yext platform is that it alerts you anytime someone writes a review for you in either your first party reviews or any of the third party review sites in their network. I’ve written recently about how important is is too know when a new review is written so you can replay to it promptly.

Rank Magic can help.

Contact us to find out how we can help review stars make you a “star” on Google.

I welcome you to join the conversation in the Comments section below.

Did you find this helpful? If so, please share it with the buttons on the left or the Click To Tweet above.

May 10, 2018 by Bill Treloar 6 Comments

All Your Startup Needs To Know About Local SEO

On May 10, 2018 / local search, page content, SEO practices / 6 Comments

Google Local Rankmings require local SEO

While SEO is the result of globalization, the evolution of SEO has seen the rise in importance of bringing localization to your strategy; if your startup wants the highest sales figures possible you need to know about local SEO.

Below I’ve run through what local SEO is and how your startup can incorporate it into your strategy. Read on and you’ll be a local SEO pro in no time.

Recommended reading: Local Business: Get Found and Get Chosen

What is local SEO?

You and your startup already know about traditional SEO and will have your own strategy for it.

However, local SEO is not the same and has tactics and features to the SEO skills you’re already employing. Here are the headline features of local SEO:

For local searches

When your customer make a search in Google, the search engine knows which part of the world you’re in. Google exists to give its users the best possible outcome to their searches and if that means giving them a local solution that’s what it will give them.

Targeted on local keywords

Most users who benefit from local SEO have a specific business in mind when they make their searches. However, they might not be seeking a specific company.

When Google compiles the SERPs (Search Engine Results Page) for these searches they target companies which have the closest match to the industry their user is seeking, along with the location their user is based in. The results are targeted around local keywords, so you need to make sure your startup is aware of how to find the relevant keywords for your locality.

It’s a mobile thing

Mobile phones and tablets now account for around 60% of all web searches made. Local SEO is particularly relevant to these devices and is especially relevant to your startup if you are based in the services industry.

Let take restaurants as an example: If a user is out and searching for the best food in their area, they’ll almost certainly be making their search via a mobile. Using local SEO means that your startup has the best chance of being the first business that your searcher sees when Google directs them to the best local restaurant.

All your startup needs to know about local SEO

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How can my startup make the most of local SEO?

Like traditional SEO, there are many different tactics that you can, and need, to employ in order to make sure your startup gets the most out of local SEO. These are:

Make sure your startup is listed correctly in Google My Business

If your startup isn’t in Google My Business, or your listing is incomplete, then you won’t feature on Google Maps – which isn’t much use to your searcher if they’re trying to locate your business.

Getting your startup listed correctly on Google My Business is quick and easy. Check out the excellent video below for a guide on how you can make sure you’re on Google My Business.

Incorporate online reviews

93% of your customers are influenced by reading online reviews. It’s for this reason that Google loves to use online reviews to build its local SEO rankings, and that you can’t afford to add them to your startup’s strategy.

f you’re not sure how to make the most out of online reviews to maximize your local SEO, spend a few minutes absorbing the information in the handy video guide underneath…

Use City Pages

This tactic is all about getting the maximum value from the surrounding areas of the city, or town, that your startup is based in.

City Pages use LSI technology to allow you to target any combination of service, product, or metro area. The benefit of this is that it allows your startup to appear in a broader range of local searches.

For an in depth guidance on the benefit of City Pages to your local SEO strategy, spend some time watching the following video…

Add content to Google Posts

Well-optimized content is a huge part of making the most of local SEO and Google has a place for you to publish it.

Google Posts lets you develop and upload content directly on Google. You can add your startup’s products, services, and events to Google Maps and Google’s search results. Your posts can be up to 300 words and you can add a CTA (call-to-action) button, date range, and image.

You create them in your Google My Business dashboard and they will appear immediately in Google SERPs. For more information on how your startup can start using Google Posts, watch the brilliant video underneath…

All about local SEO for your small business or startup

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Get your on-site optimization right

Onsite optimization accounts for 18% of Google’s decision making when it ranks your startup’s website in local searches, meaning it’s something you can’t overlook. What you need to know about your onsite optimization is this:

Title tags matter

Title tags are the most important part of on-site optimization. This means it is essential that you insert your locally optimized keywords into the title tags for your web pages.

Check out the video below to see how you can get your title tags right…

Write local content

Using Google Posts is a great way to link local content to your business, but don’t stop there; add local content to your website. There is a range of local content you can write for your website and this article is full of ideas to help you develop a local content strategy.

Be aware of schema markup

This is the code that you use to tell Google what your website is about, making it essential that you get this very technical aspect of on-site optimization right.

There are a number of great apps to help you with this. Schema App Total Schema Markup is an industry leader and comes with a range of great features. It makes optimizing your schema markup easy and can be added to your business in minutes.

If your startup isn’t aware of and employing the benefits of local SEO, then you won’t feature in Google’s SERPs and will lose potential customers. Thankfully, you now have everything you need to know about local SEO, so you won’t be losing any customers.
Victoria Greene

Victoria Greene
is a branding consultant, freelance writer, and SEO content specialist. On her blog, VictoriaEcommerce, you’ll find an array of articles to help your startup make the most of ecommerce tactics to increase your revenue.

We welcome your thoughts and observations. Join the conversation in the Comments below!

April 7, 2018 by Bill Treloar Leave a Comment

Why hire a professional copywriter? One word: Conversions

On April 7, 2018 / copywriting, page content / Leave a Comment

Not sure of the value of a professional copywriter?

Copywriters create cintent your customers will love.Everybody thinks they can write, and to a degree they have a point. Anyone can write. Most people can add, too, and know how to use scissors. But that doesn’t necessarily mean they’re equipped to prepare their own tax return or cut their own hair.

As veteran copywriters, we’ve seen firsthand how poorly constructed writing can derail your communications and position your brand in a less than stellar light. Imagine an ad for an Ivy League college began with the headline, “You Can Never Have To Much Knowledge.” Readers would view the typo as a reflection of the school and the quality of the education they might receive. This is the type of mistake spell check doesn’t catch.
But effective copywriting is about much more than mechanics.

Most businesses don’t know when it’s better to use short, snappy sentences versus long-form copy. Or how to incorporate keywords into a blog post to boost the chances it will rank in organic search. Or why headlines are more effective when you use sentence case rather than initial caps (another strike against our fictional Ivy League example).

Good news — an experienced copywriter knows all that and more, including how to boost conversion rates with targeted, high-value content. So, in the age of “content is king,” why should you hire one rather than do-it-yourself?

Content is critical to top rankings in Google. Here’s why you may need a professional copywriter.

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SEO rankings are heavily related to the quality of your content.Copywriters are a quick study.

A professional copywriter knows the ins and outs of writing for various industries and is skilled at quickly getting up to speed on a new subject. Regardless of the topic, we also know the right questions to ask to uncover valuable market differentiators and showcase your product or service in the best possible light.

We’re objective and persuasive.

Business owners are often so immersed in their product/service/industry, they find it hard to step back and be objective. As a result, you might not be doing your business any justice when it comes to writing content that generates leads and sales.

It’s the copywriter’s job to get inside the head of your ideal customer, understand what motivates them to buy, and turn your product features into irresistible benefits.

Copywriters can help you make the most of your content budget.

Why hire a professional copywriter? Conversions!

Today’s copywriters don’t just write; we strategize ways to give you the most return for your content marketing investment. For example, you’d like to develop an e-book and a landing page to capture leads. But you may not think to craft each section of the e-book so it can also serve as a stand-alone blog post. Or turn a hefty research report into a series of quick-read infographics that appeal to more visual learners.

We understand the sales process.

Your content marketing should be leading prospects down the sales funnel — bringing them step-by-step closer to a purchase. By digging into how your buyers buy, professional copywriters can produce content that answers questions and addresses concerns at the right time in the sales cycle. The result? Higher conversion rates.

Writers understand the power of language and storytelling.

Professional copywriting increases both readership and conversions.Do you know the words or phrases that can maximize response?

Or that a single user story can be exponentially more memorable than a laundry list of features?

From anecdotes and word play to sentence structure and even punctuation, clever content strategies are second nature to experienced copywriters — and we can implement these tricks of the trade to engage your customers and build your brand.

We leave the grammar mistakes to the amateurs.

Whether it’s a typo, a mixed metaphor or random capitalization, even the most minor mistake can ruin your credibility. Most copywriters are also skilled proofreaders, so your marketing content is as flawless as it is persuasive.

There’s no doubt that creating and distributing consistent, high-value content is a significant commitment. But the value is clear — research from Aberdeen shows that those who become authorities based on content receive nearly 8X more site traffic than those who don’t.

The right partnership with a professional copywriter is a collaboration, helping you cost-effectively leverage your professional expertise without wasting countless hours crafting subject lines, calculating keyword density or writing compelling tweets. For us, it’s all in a day’s work — and lets you focus on what you do best.

About our guest blogger

Professional copywriter Lisa FahouryLisa Fahoury is Chief Creative Officer of Fahoury Ink, a New Jersey based content marketing agency that provides B2B and B2C content strategy and development services to mid-market companies. The former creative services manager for the New York Daily News, Fahoury is also an in-demand speaker and corporate trainer on content marketing. When she’s not creating content, she spends her down time  plotting to win the Pillsbury Bake-Off and convincing her husband that three cats really did seem like a good idea at the time.

December 18, 2017 by Bill Treloar Leave a Comment

Does Your Site Use Intrusive Interstitials? Better Not!

On December 18, 2017 / Google, page content, user experience, web design / Leave a Comment

Why you need to avoid intrusive interstitials

What’s an Interstitial?

An interstitial is an ad that appears in between two pages. Sometimes they can appear before the home page on your site. Often interstitials are pop-up ads, but sometimes they will be helpful, like an offer to chat with a live person. An interstitial ad is a form of interruption marketing used by advertisers who want their ads to be more like broadcast ads.

Many interstitials are just fine. But you want to be  sure your interstitials aren’t intrusive.
Examples of intrusive interstitial's that can generate a Google ranking penalty.

What’s wrong with an intrusive interstitial?

An intrusive interstitial or pop-up ad is one that annoyingly blocks all or most of a page. This is more problematic on mobile sites where there’s much less screen real estate. With less room on the screen it’s very easy for an interstitial to be considered intrusive.

One thing intrusive interstitials do is that they annoy your visitors. That’s a bad thing in and of itself, especially if it’s annoying enough to drive the visitor away. They also slow down the loading of your site because it’s extra material to download into a phone or browser.

You need to avoid intrusive interstitials on your website!

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Why is it important to avoid them?

It’s been well known for years that Google favors fast sites. If your interstitial is slowing down the display of your pages, that might hurt your ranking. But even beyond that, Google hates them. Google announced about a year and a half ago that at the beginning of 2017 intrusive interstitials would negatively affect your ranking. And here at  Rank Magic we are always concerned about the health of your rankings.

A few exceptions

Google has identified three types of interstitials that “would not be affected by the new signal” if “used responsibly.”

  • Interstitials that appear to be in response to a legal obligation, such as for cookie usage or for age verification.
  • Login dialogs on sites where content is not publicly indexable. For example, this would include private content such as email or unindexable content that is behind a paywall.
  • Banners that use a reasonable amount of screen space and are easily dismissible. For example, the app-install banners provided by Safari and Chrome are examples of banners that use a reasonable amount of screen space.

Please join the conversation and share your observations in the Comments section below.

If you’re struggling with your online visibility, please call us. Because at Rank Magic, we can fix that!

December 9, 2016 by Bill Treloar 6 Comments

8 Small Business SEO Essentials You Need to Understand

On December 9, 2016 / blogs, directories, links, local search, page content, SEO practices / 6 Comments

How You Can Compete With the Big Boys

Learning about SEO is an investment in your business.Large companies and national franchises have an obvious edge in search visibility over your small business.  SEO can help overcome their advantages:

  • They have thousands of inbound links giving them authority or importance on the web.
  • They have a budget for SEO that probably far exceeds your own.
  • Their websites have more pages and deeper content than you can afford to create.
  • At least some of them are bound to have been around longer than your company has.

But that doesn’t have to stop you.

Small business SEO is no longer just about who’s been on the web longer, who has more pages on their website, or even who has the most links. It’s about which web page has the most relevance to what was searched and who has the best answer for the searcher’s question.

You can do this.

Here are eight things for you to understand and put in place on your small business’ website.

1) Focus on Quality Content

If you sell products, you need to go beyond the manufacturer’s stock product description that everyone has on their website. Add valuable information about how to choose the right product or what extra value you offer that makes your company the smart choice to buy from.

If you provide a service, explain your Unique Selling Proposition: what sets you apart from your run-of-the-mill competitor? What questions should a customer ask to tell if the company they’re considering is the best?

Provide extra value to the searcher in your content and you’ll be rewarded with higher rankings.

2) Backlinks are Essential

Your Link Profile — the number and quality of other sites that link to yours — is an essential tie-breaker for search rankings. Google doesn’t want to show lousy web sites on the first page, and the more other web sites think you’re good enough to link to, the better search engines assume you must be.

Backlinks are essential to good search rankings.Quality is more important than quantity here; sites with a good authority or importance themselves bequeath more value to you via their links. The more important sites are that link to yours, the higher is your Domain Authority or importance on the web.

Relevance is also a factor: a site that’s related to you is a more valuable link than one that’s not. Links from sites in similar businesses or in the same Chamber of Commerce or professional association tend to count more than sites that aren’t.

If two web pages address a given search equally well, the one with a higher level of importance on the web will almost always outrank the other one.

[Update 1/4/2020:] The folks at T-Ranks have published a thorough article on How To Get Backlinks.

3) Don’t Try to Fool Google

So-called Black Hat SEOs have tried for years to fool Google into ranking small business websites higher than they deserve. And sometimes their tricks work — for a little while. But when Google catches them their clients suffer.

Don’t do it. It’s as simple as that.

8 small business SEO essentials you need to understand.

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4) Take Advantage of the Long Tail

Long tail distributionThe term long tail refers to the ends of a normal distribution bell curve.

The head portion represents the more generic searches people use: shoes, plumber, lawyer, restaurant.

The long tail portion represents more specific searches that aren’t searched nearly as often: women’s Muk Luk boots, plumber in Morristown NJ, criminal defense lawyer in San Diego, Mexican restaurant in Fargo.

Competition is much less for long tail keywords and the chance of your small business ranking well is vastly improved.

5) Leverage Local SEO

If you’re a local business that interacts with your customers on a face-to-face basis, you need to take advantage of Local SEO opportunities. Google recently explained how to improve your rankings for local search. The three main factors for local search rankings are:
Increase your local visibility on Google.

  1. Relevance — how closely your content matches the searcher’s intent
  2. Distance — how local you are to the search being conducted
  3. Prominence — how widely known you are based on SEO rankings and information Google has on you from reviews, links, and listings in local directories, maps and apps.

You handle relevance through your normal SEO process of keyword selection and keyword-focused content. Distance requires that your pages include your address.

Prominence is a bit more challenging for a small business owner. There are dozens of directories and other locally-focused websites you need to be listed on. That brings us to the next item:

6) You Need Widespread and Consistent Citations

Some of the sites in PowerListingsIf your show up in lots of local sites with a consistent NAP (name, address, phone), search engines have a higher degree of trust about who you are and where you’re located. If you don’t show up, there’s less trust and that translates into lower rankings. Also, if you’re listed inconsistently with previous addresses on some sites, variations of your company name,  or bad/old phone numbers there’s less trust as well.

You need to make sure you’re listed correctly on as many of these sites as possible. We have a product called PowerListings that automates that for you and locks in your information. You can learn more about PowerListings here.

7) Achieve Freshness on Your Blog

There are lots of ways a blog helps you rank well in search engines.Having fresh content on your site encourages the search engines to visit more often and helps with your rankings. But beware of people who tell you to change or freshen up the content on your optimized pages. In our experience that’s likely to de-optimize your pages and hurt your rankings.

Instead, host a blog on your site and write informative content for your target market at least monthly, Weekly may be better if you can manage it. That’s all the fresh content you need, and it provides you with an opportunity to share your blog posts on social media and an email newsletter.

8) The Value of Google+ and +1 Signals

Google's G logoYou probably know that you need a Facebook page and perhaps a Twitter account. But lots of small businesses ignore Google+ and that’s a mistake. If you have a strong, active Google+ presence you’re likely to earn +1s. They’re similar to Facebook Likes. The folks at Moz noted that next to your web authority, the number of Google +1s is most highly correlated with great search rankings. In addition, links back to your web pages from Google+ carry more weight than links from Facebook and Twitter because they’re the only ones that convey actual PageRank value.

Update May 2019: Sad to say, Google+ never lived up to its potential and was discontinued as of October, 2019.

Rank Magic can help!

We’re the small business SEO experts.

We focus on what I call “small and very small businesses” and we address all eight of these factors and much more for our clients. We recognize that as a small business owner you have your hands full with running your business and have little time to spend paying attention to all of your marketing efforts.

Please give us a call to discuss your website. I’ll be happy to personally look at your site with you and evaluate its strengths and weaknesses so you can determine if we’re a good match for what you need.

Did you find value here? If so, please share with the buttons on the left.

We value your opinions! Let us know what you think of this in the comments below.

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