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October 18, 2021 by Bill Treloar Leave a Comment

7 Reasons Citation Management Is Important for Small Businesses

On October 18, 2021 / directories, local search, SEO practices / Leave a Comment

Citation management is an important part of the local SEO services we offer to small businesses. There are several reasons every small business needs to pay attention to this.

7 benefits of good citation management

Broad Exposure

Online business listings
How widely are you known across the Internet?

You need to make sure you’re listed and easy to find across the web at dozens of local search engines, directories, maps, mobile apps, and voice assistants like Alexa. This also helps Google, Yahoo & Bing to have more trust in who you are, what you do, and where you are.

Accuracy and Consistency

It can make sure your NAP (name address, phone) is consistent across all of those listings. Before working with us, a recent client was missing from more than a third of the top citation listings. Even worse, two listings had an incorrect address and 14 had their old company name. When this happens, Google has very low confidence in who or where you are. And that’s devastating to your chances of showing up in local searches.

Visible Reviews

Make it easy for delighted customers to review you.
Having reviews on multiple sites builds your reputation.

Having review stars show up in multiple places enhances your reputation. When you get a word-of-mouth referral, odds are that person will look you up by name before they call, just to check you out. When they do, your website should show up — but so will many of your citations, at places like Google My Business, Yelp, MerchantCircle, Facebook, and more. Some may show up that you’ve never heard of, like Clutch or TrustPilot. If all of those have review stars displaying in the search results, that increases the likelihood that person will want to do business with you.

Review Monitoring

We send our clients an email every time someone posts a new review for them. Responding to reviews promptly has been found to increase conversions and closed business. So it’s important to know about new reviews as they happen.

Suppressing duplicate listings helps search engines trust which is correct.
Suppressing duplicate listings helps search engines trust which is correct.

Duplicate Listing Monitoring

Duplicate and near-duplicate listings can confuse search engines, and that’s never a good thing. We alert our clients whenever we find a possible duplicate so they can check it out and suppress it if necessary.

Robust Business Information

Good citation management doesn’t just start with getting your NAP widely disseminated. All of those citation sources gather and reflect lots of information about your business:

  • Website and email links
  • Description of your business and services
  • Social media links
  • Business hours including special holiday hours
  • Accessibility information
  • Your logo and photos
  • much more
7 Reasons Citation Management is Important for Your Small Business

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Inclusion in Verticals

Google is getting better and better at responding to what’s called vertical search. Proper citation management will promulgate information that can help you show up when people search for specific things like

  • Wheelchair accessible dentist near me
  • Local restaurant with lasagna
  • Woman-led wellness coach
  • Veteran-led SEO company
  • etc.
Focus your info for search engines with structured data markup.
Structured data markup focuses Google on your essential information.

A Bonus

An added bonus to our citation management here at Rank Magic is schema code. That’s structured data markup in accordance with schema.org and it’s very helpful in terms of ranking highly in Google, Yahoo & Bing. We collect and maintain a lot of information about your business for your citations. That allows us to provide a simple script to add structured code to your website with a simple copy & paste.

How good is your citation management?

It’s easy to check! Just run a free scan to see whether your show up in about five dozen places across the web. And where you do show up, the scan will show your NAP and highlight any errors or inconsistencies. It will either give you peace of mind or demonstrate how badly you need citation management.

Run a free scan

Reach out if you’d like us to help put this into perspective for you.

Agree? Disagree? Have questions? Let us know in the Comments section below.

If you think others would like to know about this, please share it with the buttons on the left or the Click To Tweet above.

September 23, 2021 by Bill Treloar Leave a Comment

Are Your Business Listings Sabotaging You?

On September 23, 2021 / directories, links / Leave a Comment

Many small business owners pay little or no attention to their business listings across the web. That can be a big mistake.

BrightLocal Conducted an in-depth look at the impact of business listings

Among their conclusions are some startling ones:

94% of consumers have used a business information site ro find information about a local business in the last 12 months.

Online business listings

The most commonly used sources of business information are

  • Google
  • Facebook
  • Yelp
  • Instagram
  • Apple Siri

BrightLocal found that finding incorrect information on a business listing would stop 63% of consumers from using that business.

Incorrect business listing information causes customers to lose trust in the business to different degrees:

  • phone number – 66%
  • address – 60%
  • business name – 49%
  • opening hours – 40%
  • email address – 46%
  • photos – 45%

85% of consumers found incorrect or incomplete information on a business listing in the last year.

77% found conflicting information for the same business on different business listing sites.

In the last 12 months, 81% of consumers visited a business that said online it was open, but that was actually closed due to the pandemic.

Find the full report on business listings here.

Are your business listings sabotaging you?

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Business listings can hurt you several ways

Here are some of the more common ways your business listings can hurt you.

You’re missing

If someone is looking for what you do or sell in a search engine, directory, map, or mobile app and you’re not there – clearly they can’t find you.

You’re a local business and your address is wrong

Nothing is more frustrating for customers than showing up at a business and finding that it’s not there.

Your phone number is wrong

Equally frustrating is when there’s a wrong phone number in your listing and customers can’t get through to place an order or ask a question.

Your listing got changed

You may have carefully corrected your online listing only to find that it’s since changed and now is incorrect. Listings can be changed without your knowledge or approval and those changes can sometimes hurt.

Your business hours are listed incorrectly

You don’t want someone showing up at your business or calling you only to find that you’re not open when the listings said you were. If your hours are changed due to the pandemic or holidays — or for any other reason — you need to make sure they’re listed properly across all of your listings.

Vigilance!

You need to pay at least a modicum of attention to this, reviewing your business listings occasionally.

There are citation management products like Yext PowerListings that can solve a number of these problems, including locking your listings so that you’re the only one who can change them. These products typically come with a monthly fee but are often worth it by saving you manually managing all of your listings on an ongoing basis.

Business listing management products don’t typically cover niche directories, though. There are a number of different directories for attorneys, for example, or for people in the building trades, and typically you need to manage those manually.

COVIS - make sure people know your coronavirus practices.COVID

As long as the pandemic continues, some customers will be looking for reassurance that you have appropriate pandemic protocols in place.

BrightLocal found that 74% of consumers searched for a business listing to see what COVID-19 measures were in place. Make sure you identify that in any of your business listings that allow it.

The most important of these places is Google My Business.

  • Log into your Google My Business dashboard.
  • In the left-hand column, scroll down to the section headed From the business. In this section you can add attributes of your business in five categories: from the business, accessibility, amenities, health & safety, and service options.
  • The first section is where you can identify whether your company is black-owned, Latino-owned, veteran-led, or women-led. Be sure to check of any that apply.
  • And in the following section on Amenities you can indicate whether you have a gender-neutral restroom.
  • Health and safety is where you can indicate what COVID-related protocols are in place. This is particularly important right now as many customers are sensitive to possible exposure and if you haven’t updated your Google My Business information since before the pandemic, these were not available the last time you were here.
  • The last section is Service options where you can indicate whether you offer on-site services and/or online appointments.
  • In the next section, accessibility, you can indicate whether your premises are wheelchair friendly.

If you just want to update your COVID protocols, you can do that right in the Home section of your Google My Business dashboard:

Stay Connected on Google My Business during COVID-19

Help Your Customers

A good rule of thumb is to always make it easy for customers to buy from you. You need to also make it easy for them to learn what they need to know about you to help them get to the point of buying. Make sure you’re listed widely and consistently across the web, but perhaps most important is thoroughly and accurately.

Your experience and perspective is valuable. Please share your thoughts in the comments below.

Find this helpful? Please share it with the buttons on the left or the Click To Tweet above.

July 14, 2021 by Bill Treloar Leave a Comment

Power Up Your Link Profile With Niche Directories

On July 14, 2021 / directories, links / Leave a Comment

Improve your link profile

Niche directories are a great source of traffic and links.
There’s good value in niche directories.

The number and quality of inbound links in your site’s link profile is a critical factor in showing up near the top in Google. The quality of an inbound link is a function of the link authority of the page that links to you, as well as the relevance of that page to your business.

For example, a link from a page with a very high reputation (from having many inbound links itself) is more valuable than a link from a website that has very low link authority.

And a link from a website that’s related to your business counts more than a link from a website that’s completely unrelated. Your link profile should have a variety of inbound link types including from directories.

Get listed in niche directories

An excellent source of high quality inbound links is a niche directory, especially if they offer “follow” links. Directories typically have many inbound links themselves, which gives them high link authority. But they also, by dint of being niche, relate very closely to your business.

For example, if you are an elder law attorney, what could be more relevant that a link from the elder law attorney directory at FindLaw  or Lawyers.com. As highly regarded websites, FindLaw and Lawyers.com have very high authority, and they are highly related to the niche of elder law attorneys— or any law firm for that matter.

Home services companies have niche directories like Houzz  and Home Advisor and almost any business can find at least one directory focused on their niche. Directories in your niche can be excellent sources of link authority for you.

Many large niche directories like those just mentioned are willing to link to your website, but at a price. If you’re a website owner working on a tight budget, paying for every link is not only expensive, but likely not in your budget.

But don’t despair; there are lots of quality, free and inexpensive niche directories out there. The biggest challenge is finding them. You may need to look through each directory to find out if they offer free listings or how expensive their premium listings are.

Power Up Your Link Profile With Niche Directories

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How to Find Your Niche Directories

Method 1: Generic Search

Search for niche directories to add to your link profileGo to your favorite search engine and type in general keywords related to your site. For example, if you’re a wedding caterer you might type in wedding. Usually, well-ranking niche directories will place in the Top 10 results.

In this case Wedding Wire, Brides.com and The Knot all show up on the first page. Click through to the site and look for something like an “Add a Link” or “Join Vendor Directory” button or link somewhere in the navigation.

Method 2: Focused Directory Search

Narrow your search by your niche and the word directory. You may find a directory that offers both free and paid listings like CPAdirectory.com or MyZipPlumbers.com. This may be the quickest way to find good niche directories for your business.

 

Method 3: Unfocused Niche Directory Search

Here, you can find lists of hundreds of niche directories which are likely to include at least one directory for your niche. Simply search for niche directories. This can detect lists like Niche Listings.org and others. You should expect to have to scan through lots of directories, and don’t be discouraged if some of them are defunct; these lists usually aren’t closely maintained or pruned.

Method 4: Competitors’ Links

This allows you to take a shortcut and profit from your competitors’ previous linking efforts. Do a search with a Google search operator for links. Specifically, search for link:example.com, where you replace example.com with your competitor’s website. Then click on each link to find directories that your competitor is listed in.

Method 5: Remember your blog

Yes, you need a blog.We almost always recommend our clients maintain an active blog. If you do, you can enhance your link profile with links to your blog from blog directories that are a good match for your business. Just do a search for blog directories and look for directories that list businesses like yours.

 

Another tip

Expand your thinking when searching for a niche directory. When looking for a directory, try to think of all markets that relate to your web site. You may be surprised at what can count as a related directory.

For example, while working for an elder law firm that does guardianship as one of their sub-practice areas, I found the Special Needs Alliance website which lists many Certified Elder Law Attorneys. Keep an open mind about related topics that might be perfect for you.

Persistence pays off

What is Search Engine OptimizationYou may need to search through several directories before you find some quality, free or affordable niche directories that are right for you; however, persistence pays off.

You may need to explore some directories to find their pricing plans, many of which offer a free option. There are very likely to be some great directories that can enhance your link profile, improve your domain authority and even bring in some high quality, targeted traffic as well.

Your persistence will be worth it.

How’s your experience been with finding niche directories? Start a discussion below.

Find this helpful? If so, please share it with the buttons on the left or the “Click to Tweet” above.

If you’re struggling with your link profile, odds are good that Rank Magic can fix that. Reach out to us.

December 9, 2016 by Bill Treloar 6 Comments

8 Small Business SEO Essentials You Need to Understand

On December 9, 2016 / blogs, directories, links, local search, page content, SEO practices / 6 Comments

How You Can Compete With the Big Boys

Learning about SEO is an investment in your business.Large companies and national franchises have an obvious edge in search visibility over your small business.  SEO can help overcome their advantages:

  • They have thousands of inbound links giving them authority or importance on the web.
  • They have a budget for SEO that probably far exceeds your own.
  • Their websites have more pages and deeper content than you can afford to create.
  • At least some of them are bound to have been around longer than your company has.

But that doesn’t have to stop you.

Small business SEO is no longer just about who’s been on the web longer, who has more pages on their website, or even who has the most links. It’s about which web page has the most relevance to what was searched and who has the best answer for the searcher’s question.

You can do this.

Here are eight things for you to understand and put in place on your small business’ website.

1) Focus on Quality Content

If you sell products, you need to go beyond the manufacturer’s stock product description that everyone has on their website. Add valuable information about how to choose the right product or what extra value you offer that makes your company the smart choice to buy from.

If you provide a service, explain your Unique Selling Proposition: what sets you apart from your run-of-the-mill competitor? What questions should a customer ask to tell if the company they’re considering is the best?

Provide extra value to the searcher in your content and you’ll be rewarded with higher rankings.

2) Backlinks are Essential

Your Link Profile — the number and quality of other sites that link to yours — is an essential tie-breaker for search rankings. Google doesn’t want to show lousy web sites on the first page, and the more other web sites think you’re good enough to link to, the better search engines assume you must be.

Backlinks are essential to good search rankings.Quality is more important than quantity here; sites with a good authority or importance themselves bequeath more value to you via their links. The more important sites are that link to yours, the higher is your Domain Authority or importance on the web.

Relevance is also a factor: a site that’s related to you is a more valuable link than one that’s not. Links from sites in similar businesses or in the same Chamber of Commerce or professional association tend to count more than sites that aren’t.

If two web pages address a given search equally well, the one with a higher level of importance on the web will almost always outrank the other one.

[Update 1/4/2020:] The folks at T-Ranks have published a thorough article on How To Get Backlinks.

3) Don’t Try to Fool Google

So-called Black Hat SEOs have tried for years to fool Google into ranking small business websites higher than they deserve. And sometimes their tricks work — for a little while. But when Google catches them their clients suffer.

Don’t do it. It’s as simple as that.

8 small business SEO essentials you need to understand.

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4) Take Advantage of the Long Tail

Long tail distributionThe term long tail refers to the ends of a normal distribution bell curve.

The head portion represents the more generic searches people use: shoes, plumber, lawyer, restaurant.

The long tail portion represents more specific searches that aren’t searched nearly as often: women’s Muk Luk boots, plumber in Morristown NJ, criminal defense lawyer in San Diego, Mexican restaurant in Fargo.

Competition is much less for long tail keywords and the chance of your small business ranking well is vastly improved.

5) Leverage Local SEO

If you’re a local business that interacts with your customers on a face-to-face basis, you need to take advantage of Local SEO opportunities. Google recently explained how to improve your rankings for local search. The three main factors for local search rankings are:
Increase your local visibility on Google.

  1. Relevance — how closely your content matches the searcher’s intent
  2. Distance — how local you are to the search being conducted
  3. Prominence — how widely known you are based on SEO rankings and information Google has on you from reviews, links, and listings in local directories, maps and apps.

You handle relevance through your normal SEO process of keyword selection and keyword-focused content. Distance requires that your pages include your address.

Prominence is a bit more challenging for a small business owner. There are dozens of directories and other locally-focused websites you need to be listed on. That brings us to the next item:

6) You Need Widespread and Consistent Citations

Some of the sites in PowerListingsIf your show up in lots of local sites with a consistent NAP (name, address, phone), search engines have a higher degree of trust about who you are and where you’re located. If you don’t show up, there’s less trust and that translates into lower rankings. Also, if you’re listed inconsistently with previous addresses on some sites, variations of your company name,  or bad/old phone numbers there’s less trust as well.

You need to make sure you’re listed correctly on as many of these sites as possible. We have a product called PowerListings that automates that for you and locks in your information. You can learn more about PowerListings here.

7) Achieve Freshness on Your Blog

There are lots of ways a blog helps you rank well in search engines.Having fresh content on your site encourages the search engines to visit more often and helps with your rankings. But beware of people who tell you to change or freshen up the content on your optimized pages. In our experience that’s likely to de-optimize your pages and hurt your rankings.

Instead, host a blog on your site and write informative content for your target market at least monthly, Weekly may be better if you can manage it. That’s all the fresh content you need, and it provides you with an opportunity to share your blog posts on social media and an email newsletter.

8) The Value of Google+ and +1 Signals

Google's G logoYou probably know that you need a Facebook page and perhaps a Twitter account. But lots of small businesses ignore Google+ and that’s a mistake. If you have a strong, active Google+ presence you’re likely to earn +1s. They’re similar to Facebook Likes. The folks at Moz noted that next to your web authority, the number of Google +1s is most highly correlated with great search rankings. In addition, links back to your web pages from Google+ carry more weight than links from Facebook and Twitter because they’re the only ones that convey actual PageRank value.

Update May 2019: Sad to say, Google+ never lived up to its potential and was discontinued as of October, 2019.

Rank Magic can help!

We’re the small business SEO experts.

We focus on what I call “small and very small businesses” and we address all eight of these factors and much more for our clients. We recognize that as a small business owner you have your hands full with running your business and have little time to spend paying attention to all of your marketing efforts.

Please give us a call to discuss your website. I’ll be happy to personally look at your site with you and evaluate its strengths and weaknesses so you can determine if we’re a good match for what you need.

Did you find value here? If so, please share with the buttons on the left.

We value your opinions! Let us know what you think of this in the comments below.

March 16, 2015 by Bill Treloar Leave a Comment

Local Listings are Essential for Local Businesses

On March 16, 2015 / directories, local search / Leave a Comment

Google’s Pigeon algorithm

Pigeon

The newest Google algorithm update, Pigeon, has put a larger emphasis on local SEO and search. Well-known local listing sites like Yelp, CitySearch and SuperPages are seeing a boost in rankings, which means having listings on these sites is now more important than ever.

The biggest factors in SEO remain unchanged and you should still focus on site structure, content, link popularity and authority. But now a presence in local listings with links back to your website is an increasingly valuable supplement to organic SEO.

Too many local sites, too much inconsistency

Too often we see local listings that are incorrect: old phone numbers, confusing variations on your business name, inconsistent addresses. It’s been reported that one in every five local searches returns false information, and that hurts your business.

Getting them all current, correct and consistent is important but time-consuming. And they’re subject to being changed as the publishers collect information from multiple sources; keeping them correct requires frequent attention.

PowerListings addresses that incosistency

We’re now offering PowerListings — a service to ensure you have an effective and consistent presence on more than 50 local directories, search engines and mobile apps. It: can:

  1. PowerListings local sitesMake sure you’re listed on 50+ local sites
  2. Synchronize them all so they show the same name, address and phone (important for Google rankings)
  3. Allow for detection and removal of duplicates and near-duplicates (also a ranking factor)
  4. Provide you a dashboard where you can see any of the listings anytime and add updates whenever appropriate
  5. Synchronize display of additional information like logos & photos, payment methods, office hours, events, special announcements and more
  6. Monitor your online reviews at about a dozen and a half local sites that publish reviews
  7. Prevent unexpected changes to your listings as the publishers gather information from other sources; always keeping your listings current and accurate

Want to find out how many local listings you have and accurate they are? Run a free scan to see.

Want to explore this in greater depth? Learn more here.

We encourage your feedback in the comments below.

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